Privacy policy

Achievist (or "Achievist Solutions") customer privacy notice. This privacy notice tells you what to expect us to do with your personal information.

This website collects cookies, and you will find more information about the used cookies on the relevant section.

Contact details

Should you have any questions about your personal data, how this is used, or would like a paper copy of this notice, please contact us here.

What information we collect, use, and why

There are some information we will collect to provide at different times of your journey with us. We get personal information directly from you, publicly available sources or a referee who you previously shared details with. We also receive information in cookies listed in the relevant section.

When visiting this website, we will collect only personal data should you want to contact us through the contact us area. Should you be provided with a direct phone number, we will collect your personal information for the purpose of answering your query.

Then we will process your details to provide your service to you and operate your customer account. These information are collected directly from you and are contact information (like name, occupation, address) and information regarding transaction data (including details related to payments owed to us), information relating to compliments and complaints, service history, correspondence and marketing preferences.

We will use these information in conjunction with your client account, record and correspondence to resolve further queries. complaints or claims.

We will comply with the law should there be a legal requirement to provide information to the authorities.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • Managing our databases to make sure your records are up to date.

  • Provide services to you and our clients.

  • Giving you information about similar products or services you used from us recently.

  • If you are a prospect, we will process information relevant to building a business relationship.

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Who we share information with

Partners/suppliers: with your consent, to provide you with agreed services and for processing your query.

Squarespace: This website collects personal data to power our site analytics that are shared with Squarespace, our website analytics provider, to learn about site traffic and activity, including:

• Information about your browser, network, and device

• Web pages you visited prior to coming to this website

• Your IP address

This information may also include details about your use of this website, including:

• Clicks

• Internal links

• Pages visited

• Scrolling

• Searches

• Timestamps

How long we keep information

Achievist will retain your personal data only for as long as is necessary for the purpose we collect it. Personal data will be kept only according to legal requirements and, when the data is collected exclusively with your consent, Achievist will cease to process according to retention policy. At this point, we will seek further consent, unless you prefer us to cease to process your data.

Cookies

We may obtain data about your usage of Achievist’s website from cookies.

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Most web browsers allow some control of most cookies through the browser settings, we invite you to take advantage of this feature to control the information shared with us.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

December 2024